Let's start this Carfagno Cleaning solo business with a WIN! Last week, I got 5 referrals through my local network (listen to Play Powerball with your Business). The lead from my friend and carpet cleaner, James Hardy, converted to a new office cleaning client! Since this new client is a school, I had to jump through a few more hoops. First of all, I needed to go beyond adding them as a 'Certificate Holder' on my general liability policy. I needed to increase my insurance for this additional customer. This is called 'Additionally Insured'. My current policy provides $2 million of coverage per year at $500 in annual premium. This new client cost me an additional $50, which I count as an expense. I also had to coordinate a cleaning time with the school and their weekend janitor to let me into the building. The school is not in the habit of handing out keys to outside contractors. Spoiler alert: I prayed over this situation as I desire to have offices with the flexibility to clean anytime over the weekend. A few days later, the school made an exception for me and gave me a set of keys! Lastly, this new client is a school for autistic children. I know autism and realize that these students will be on the floor a lot, touching things, and likely touching their faces. Thus, disinfecting of the classrooms and floors was vital. They already had a food & skin safe disinfectant and asked me my opinion for the floors. I researched it and immediately determined it was a bad choice. Why? The title of this episode is "Art Trumps Science". Let's talk science first. The pH was slightly alkaline at 9. The floors are VCT (vinyl composition tile). VCT is commonly used in schools and supermarkets. They are also waxed & buffed on a regular basis to keep a beautiful finish and to protect the tile. My friend James Hardy did the job, so we conferred with him and he agreed. This ph 9 disinfectant had just enough alkalinity to eat away at the wax finish, which would dull it and cause James to come back sooner. Therefore, their disinfectant was a wonderful choice for the refrigerators, microwaves, table tops, door knobs, and light switches, but NOT the floors. I connected with my good friend Mark Lineberry at Universal Janitorial and he recommended the perfect solution. It's called MatPro. The school purchased it and now uses my recommendations for disinfecting and protecting their students and staff. This raised my expertise and trust with the school big time. See! Understanding science is vital. It sets you apart from the basic cleaning service!
This episode is completely my son's idea. Kenny jammed his finger a couple months ago. I noticed that he was dragging his feet with household chores because his finger hurt. He wasn't shooting the basketball well and losing in PIG because his finger was hurt. It seemed like everything Kenny did that first week, he was looking for empathy and wanting everyone to see him suffering. It also gave him a built in excuse why he wasn't performing in multiple tasks.
Ken Carfagno optimized his first solo cleaning business to $60,000 annual profit working 2 days per week without employees, sold it for close to 6-figures, and is currently following his ISO Model to do it again in a different state! This podcast will equip you to do the same!